Client Services
Have other agencies not returned your phone calls promptly? Do they have an automated answering service? Are there long delays to get requested information and reports? Is a sales representative servicing your account? Do you keep having the same problems over and over again? These are some of the complaints we have heard about other agencies. This is not the case at PRC. Our value statement tells you how we feel about serving the needs of our Clients:
We deliver our services around our
Client's definition of the perfect
agency relationship - Every Single Day.
We demonstrate our customer service focus BEFORE the sale. Most agencies use a cookie cutter approach where your accounts must fit into their system. We use a consultative approach to customize our services around your needs and requirements. Contact us today at This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we can customize a program for your unique needs!
CLIENT SERVICES DEPARTMENT:
This is not just some slogan, but the foundation of makes PRC one of the premier collection agencies. We customize our services to meet your needs and requirements. It starts with customer service before the sale and continues when you call PRC, a real person answers the phone when you call our Client Services Department, not an automated machine. Our Client Services Department hours are Monday through Thursday 8am to 5pm, and Friday 8am to 4:30pm Eastern Time. You can reach our Client Services Department at 800-868-7724. You can also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or email our Client Services Manager at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
CLIENT RELATIONS MANAGER:
Additionally, PRC is one of a few agencies that is pro-active with our Services. We employ a Client Relations Manager that reaches out to our Clients on a regular basis to get feedback on our service. Our Client's don't have to wonder who is going to call them to check in, as our Client Relations Manager is dedicated to making sure that we are meeting the on-going and ever changing needs of our Clients. Our Client Relations Manager can be reached at 866-907-8023 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
FACSWeb:
FACSWeb is our online tool to help all of our Clients get real time information on their accounts, recovery, print reports, perform audits, transfer files safely and securely and more! Please log on to this site on our home page by clicking the Client Log In button.
For immediate assistance, please contact our Client Services Department at 800-868-7724 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .