Best Practices

Our Best Practices stem directly from those highly developed and highly integrated compliance processes and procedures that enabled us to achieve our PPMS certification. PPMS (Professional Practices Management System) is a compliance and quality control management system, which unlike SAS or SSAE programs, is designed specifically for the collection industry. PPMS is based on compliance through implementing and adhering to the industry’s highest level of professional practices and policies. This certification is administered through our trade organization, the Association of Credit and Collection Professionals (ACA). PPMS contains 18 elements which cover ALL areas of our business, not just specific areas like SAS70 or SSAE16 certifications focus on.

There are fewer than 70 collection agencies out of 4000+ member agencies worldwide
that have achieved and maintain this quality control & compliance certification.

PPMS provides agencies with the tools and techniques necessary to:

• Cut down on the number of mistakes it makes
• Increase effective communication among various departments
• Handle client issues in a more efficient and professional manner
• Achieve bottom-line improvement

Why don’t more agencies do this? The truth is that becoming PPMS certified can be extremely difficult and time consuming. It can also be a very overwhelming and expensive undertaking. Additionally, an independent third party must confirm that an agency is actually adhering to the processes and procedures that it claims to be. You can be assured that PPMS certified agencies are far better equipped to serve their Clients than those who don’t become certified.